The Customer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 10 days from receipt of the products. How to exercise the withdrawal:
- the Customer must communicate the withdrawal by email to firstname.lastname@example.org within 10 days of receipt of the products;
- always within 10 days of receipt of the products, the customer sends the goods by post or courier service to:La Bottarga di Tonno Group SrlC/da Pignatello Lotto 191015 Custonaci (TP)
- the returned goods must prevent intact and the original packaging/packaging of the products must also be returned; the package must indicate the sender (name, addres, e-mail address of the customer) and the order number;
- shipping costs are charged to the customer and are not refundable under any circumstances;
- the Customer is responsible for the loss or deterioration of the returned goods.
La Bottarga di Tonno Group Srl will refund the amount paid for the purchase of products within 30 days from the date on which it became aware of the right of withdrawal by the customer. The amount reimbursed does not include transport costs incurried for the delivery and return of products.